Claims should be reported as soon as an incident occurs, or as soon as the impacted user becomes aware of a potential incident.

You can file a claim 24/7 through our website, by calling our toll-free phone number: 888-338-9522, or by sending us an email at claims@at-bay.com. 

After your claim is reported, an At-Bay claims representative and security team member will follow up with you for any documentation that is needed and to develop a plan of action in resolving the claim.

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